Terms & Conditions

At Elite Suites, we provide more than just accommodation – we create seamless stays for our guests and stress-free property solutions for our landlords.

Last updated: 12/09/25

These Terms & Conditions outline the rules and policies that apply when booking and staying with Elite Suites (“we”, “our”, “us”). By making a booking, you agree to these terms.

1. Booking & Payment

Bookings are confirmed once full payment has been received, unless otherwise agreed.
We accept payments through our website and approved payment providers.
Prices include utilities, WiFi, and professional cleaning prior to arrival, unless otherwise stated.

2. Check-in & Check-out

Standard check-in: from 3:00 PM.
Standard check-out: by 10:00 AM.
Early check-in or late check-out may be available on request (fees apply).

3. Cancellations & Refunds

Cancellations made 7 days or more before arrival: full refund.
Cancellations made less than 7 days before arrival: non-refundable.
No-shows are treated as cancellations and are non-refundable.

4. Guest Responsibilities

Guests must:

Treat the property and neighbours with respect.
Keep noise to a minimum, particularly between 10 PM – 8 AM.
Not smoke inside the property.
Not host parties or unauthorised events.
Leave the property in a clean and tidy condition.

5. Damages & Security

Guests are responsible for any damage or loss caused during their stay.
Costs for repairs, replacements, or extra cleaning will be charged to the guest’s payment method.

6. Liability

Elite Suites is not liable for:
- Loss or damage to guests’ personal belongings.
- Injury or accidents occurring during the stay, unless caused by our negligence.
Guests should ensure they have appropriate travel insurance.

7. Privacy & Data

We collect and process personal data in line with GDPR and our Privacy Policy.
Information may be shared with third parties (e.g., payment providers, property managers) only as required for your booking.

8. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.