Elite Suites UK

Book a Room

Privacy Policy

At Elite Suites, we provide more than just accommodation – we create seamless stays for our guests and stress-free property solutions for our landlords.

Last updated: 12/09/25

Elite Suites (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our website, booking system, and services.

1. Information We Collect

When you book with us or contact us, we may collect:

  • Personal details (name, email, phone number, address, ID).
  • Booking details (dates, property booked, payment status).
  • Payment information (processed securely through third-party providers such as Stripe or PayPal — we do not store card details).
  • Communication history (emails, messages, or calls with us).
  • Website usage data (IP address, browser type, cookies).
2. How We Use Your Information

We use your information to:

  • Process and confirm bookings.
  • Provide customer support before, during, and after your stay.
  • Meet legal and regulatory requirements (e.g., record-keeping, fraud prevention).
  • Improve our services, website, and guest experience.
  • Send you important updates about your booking or our services.
3. Sharing Your Information

We only share your information with:

  • Payment providers (e.g., Stripe, PayPal) to process payments securely.
  • Property managers / cleaning teams to prepare and maintain your accommodation.
  • Legal authorities where required by law.

We do not sell or rent your personal data to third parties.

4. Data Storage & Security
  • Your data is stored securely in line with UK GDPR requirements.
  • We use trusted third-party platforms (e.g., Smoobu, Stripe) that are GDPR-compliant.
  • Access to your data is limited to staff and partners who need it to provide services.
 
5. Cookies & Website Data

Our website may use cookies to improve performance and personalise your experience. You can manage or disable cookies in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data (subject to legal obligations).
  • Object to or restrict how we use your data.
  • Request a copy of your data in a portable format.

To exercise these rights, please contact us at elitesuitesuk@gmail.com

7. Data Retention
  • We keep booking records for up to 7 years to comply with accounting and legal requirements.
  • Personal details not required for legal or operational purposes will be deleted sooner.
8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Elite Suites

Email: elitesuitesuk@gmail.com

Address: Suite 5601, Unit 3a, 34-35 Hatton Garden, Holborn, London, England, EC1N 8DX